Introduction
These terms and conditions cannot be superseded or altered in any way by any other terms and conditions unless specifically agreed to in writing by StepUp Learning Company Inc.
Course Registration Policy
We require you to confirm your Course Registration in the following way:
- Completing the form on StepUp Learning website (https://www.stepuplearningcompany.com) with the relevant details, and
- Payment via Interac or Credit Card
We will normally send you written confirmation within five days of receiving your payment. Full joining instructions will normally be sent approximately 14 days in advance of the course start date.
Payment
Payment for Public Courses must be received in advance of the start of the training course, unless specifically agreed otherwise in writing with us.
Payment can be made in the following ways:
- Electronic bank transfer to [email protected]
- Credit Card. Please call us at 416-948-6406 to provide card details.
Payment shall be made in full and include the relevant taxes. The customer is responsible for any bank charges and any other associated costs. By agreeing to these Terms and Conditions you are confirming your agreement to pay for the training courses and/or other services in full.
In House Courses can be invoiced to the Customer as per the agreed Proposal Price. Payment can be made in the following ways:
Transfers, Substitutes and Cancellations
Public Training Courses
StepUp Learning realizes that it may be necessary to cancel or postpone training due to unavoidable circumstances. 30 days or longer before the start of the course, you may cancel and receive a full refund, or transfer to another session.
Notification of cancellations or transfers must be made in writing and received by us within the timescales noted below.
Cancellations made within 30 days of the course will be payable at 25% of the course fee.
Cancellations made within 14 days of the course will be payable at 100% of the course fee.
Any requests for a cancellation must be received in writing and are effective from the date we receive the written request. Delegates failing to arrive or log in for the training or leave the training during the course will not be eligible for a refund and will incur the full cost of the training, including any expenses.
Any discounts are applicable only as specifically agreed and where all of the conditions as agreed are met in full. If these are not met then the fees charged will revert to the normal full fees applicable at the time.
We always endeavour to run the courses as scheduled. However, on occasions and due to circumstances beyond our control, we may have to change the venue, location or dates at any time and without prior notice to those published. In these cases, should you wish to cancel your booking we will of course make a full refund of the course fee or offer alternative dates/venues. We understand how frustrating this can be for you and we will only do this when it is absolutely necessary but reserve the right to do so.
In the rare event that we must cancel a course, StepUp Learning’s liability is limited to the course fee.
Transfers
Transfers must be to the same course, are subject to availability and must be within 6 months of the initial booking. Any requests for transfer must be received in writing and are effective from the date we receive the written request.
Transfers will not be allowed within 14 days of the course begin date.
You will be liable for any costs incurred for travel, accommodation and training materials.
Substitutes
We understand that sometimes a nominated person may be unable to attend a course therefore substitutes are allowed up to commencement of the course, free of charge.
In-house training
We will provide the training and course materials. However, if relevant, transport, accommodation and all tutor related expenses will be charged as detailed in your proposal/quotation.
If the course is to be held at the Customer’s facility, the customer is responsible for providing a suitable training venue and any other associated costs such as travel, accommodation and refreshments for delegates attending the course.
Dates for In-house training will be mutually agreed up with StepUp Learning and the Customer. While every effort will be made to accommodate date changes the following cancellation policy will govern this agreement.
Cancellations made within 30 days of the course will be payable at 25% of the course fee.
Cancellations made within 14 days of the course are non-refundable.
You will be liable for any costs incurred for travel, accommodation and training materials.
Certificates
Certificates are normally issued within 6 weeks following the completion of a training course but may take longer. Certificates issued by another organisation, e.g. a Course Registration Body are outside of our control and will be issued on receipt by us. No certificates will be issued until full payment has been received by us. Replacement certificates are available and will incur an additional $60 charge per certificate.
*Please note – delegate data will be shared with the corresponding registration body for assurance purposes, i.e. CQI and IRCA, BRCGS.
If you would like to know more about how we manage data in delivering this service please contact us at [email protected] or visit https://www.stepuplearningcompany.com.
Liability
Liability for a course cancelled by ourselves is limited to the provision of an alternative training course or refund of the course fee. We are not liable for any consequential loss or costs associated with the cancellation of the training course.
Intellectual Property/Copyright
All intellectual property rights and copyrights on knowledge, concepts and materials belong to and will remain the property of StepUp Learning. You are not allowed to:
- Copy, merge, adapt, vary, modify or distribute the training materials or documentation.
- Use the training materials or documentation for the purposes of any training or awareness internally within your organisation or externally.
Administration
Where the customer fails to comply with these terms and conditions StepUp Learning withhold the right to charge all costs incurred with the administration of related activities.
Late payment
Where the customer fails to comply with these terms and conditions StepUp Learning withhold the right to charge interest and any additional costs incurred with finance relating to payments overdue.
Certificates for training courses will not be issued until full payment has been received.
DCN 001-T&C-MAR 1-2021